Casino Frequently Asked Questions
Questions
How can I play in the casino?
What does it cost to play in the casino?
Where can I find the rules of the game?
What are the technical requirements?
How can I have my winnings paid out?
Can I leave my chip credit in the casino?
Are the casino winnings taxable?
How can I be sure that the games are fair?
Why should I register for this casino?
How can I change the speed of the games?
If my Internet access is interrupted, am I thrown out of the game?
As player, what are my security obligations?
May I play in the casino?
I have a different question, which is not listed here.
Answers
How can I play in the casino?
Our casino is open 24 hours. If you want to play with real stakes in the casino, you must first register. If you already have an account with us, please login. After registering, you will be able to make use of our whole range of offers - placing sports bets as well as playing casino games and even exciting poker tournaments!
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What does it cost to play in the casino?
Just like in a real casino, the players only play with chips here. These can be obtained in the casino lobby. Use the function "Play for Fun" with test chips or exchange the available amount from your credit balance (meaning the credit amount less the sum you have already placed on bets) into casino chips. At present, 1 chip corresponds to 1 Euro. The exchange of your credit into chips and vice versa in Euro is handled by the casino free of charge. Minimum exchange value: 10 chips. If your credit balance is insufficient, you must first replenish your account.
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Where can I find the rules of the game?
Once you have started a game, you will find some table rules, table limits and payout limits.
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What are the technical requirements?
The technical requirements for your hardware and software are minimal, you must have Macromedia Flash® installed and Java must be activated.
The minimum technical requirements in overview:
- From Pentium II 300 MHz
- Minimum 64 MB RAM
- Mind. 56K Modem
- Windows 95/98/NT/XP/2000
- Firefox from Version 1, Microsoft Internet Explorer from Version 5, Netscape from Version 6 or AOL from Version 5.
- Macromedia Flash 6 for Netscape and Macromedia Flash 5 for other browsers.
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How can I have my winnings paid out?
Chips are used when playing all casino games. Chips can be purchased and sold in the casino lobby. Therefore, if you wish to transfer your chips back to your account, enter the desired amount of chips into the exchange field and press "sell". Within a few moments, the value of the chips is credited to your account. The payout of a desired amount ensues under the menu point "Payout" in the "My account" section.
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Can I leave my chip credit in the casino?
Yes. You can leave any number of chips in the casino. Your personal customer chip account is kept safe, even if you logout or your computer crashes.
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Are the casino winnings taxable?
Our casino is not obliged to report any winnings of a player to any authority. Therefore, it is your personal obligation to inform yourself about the applicable regulations at your tax consultant or revenue authorities.
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How can I be sure that the games are fair?
We have the "Lotteries and Gaming Authority (LGA)“ license in order tor operate games on all levels of security (class 1, 2, 3 and 4). This license was granted to us after an extensive check of all software used in connection with the games. The software and random number generator are continuously monitored by the LGA.
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Why should I register at this casino?
There are many advantages for you if you register at our website. Here are a few:
- We offer you the possibility to use some of the best casino games and betting offers on the Internet in a single platform.
- Our customers automatically participate in our loyalty offers, special offers and lotteries. These offer a high additional value way above the usual range of offers.
- Being one of the major providers with solid financial background, we have been paying out high winnings reliably for years. With us, you do not need to wait for weeks for your payout!
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How can I change the speed of the games?
If you have slow Internet access or a slow computer, you might find the speed too low. In this case, set the Flash quality setting to "low". This reduces the border smoothing and, therefore, the computer input to display the games quickly. This does not influence the game itself.
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If my Internet access is interrupted, am I thrown out of the game?
We have spent a long time dealing with this problem. We have decided that our database should save all actions of the games. If the connection is interrupted, the last action is saved, enabling you to continue the game at the same table when you return after logging in again.
Our casino will never keep back your money after a connection was interrupted.
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As player, what are my security obligations?
We will prosecute anyone who has wrongfully acquired a credit card or other money card to play with. If you register on our website, you also simultaneously accept our security regulations.
- You are obliged to keep your user name and password secret at all times and take all the necessary measures to keep others from using them.
- Never write down your user name or password in a way that a third party can identify or understand them as such.
- Never pass on your user name or password to a third party. Not even your family or colleagues.
- Dispose of the email with registration data and any other form of information on this topic.
- Avoid using software that automatically stores your access data.
- After login, do not leave the computer unattended. Avoid letting anyone use the computer at which you are logged in before you have logged out again. Ensure that you logout properly after each session on our website.
- Inform us immediately if you suspect that your data is being misused or if there are irregularities on your gaming account.
- Please keep your credit cards locked away in a safe place and prevent access by third parties. The most common misuse of credit cards is by children using them without permission of their parents.
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May I play in the casino?
This depends on the country you are in when you are logged in and playing a casino game. Most countries permit persons that are 18 or older to play in casinos, in some countries the age is 21. We discourage any underage persons from playing any of the games and we will always attempt to block the access of minors to the casino.
We also discourage all persons from countries that prohibit gambling to play casino games for money on the Internet. Even if we do not agree with the prohibition of gambling offers, we accept the national regulations and advise persons from these countries to adhere to the applicable laws.
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I have a different question, which is not listed here.
If you could not find an answer to your question here, then please send a mail to our friendly support team: support@myBet.com.
If you have a technical question, please supply our support team with the following information:
- CPU speed of your computer (in MHz),
- Modem type and speed,
- System version,
- Internet browser and version,
- Where do you access the Internet from (home, office...),
- Error messages and actions before the problem occurred.
- Software running in the background, such as antivirus programs, firewalls etc.
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