PEI Ex: PEI Responsibility

Dear PEI customer,

Gambling can be a fantastic form of entertainment, however at PEI we’re well aware that participation in any form of gambling can also lead to problems. It’s our aim to protect our customers through preventative and educational measures, by working closely with industry bodies and well known addiction research institutes. We want all our customers to feel well looked after, safe in the knowledge we’re doing everything we can to make sure you enjoy trouble-free gambling at PEI.

Edward Mifsud
General Manager

top

Protection of Children

PEI does not allow anyone under 18 to play and uses strict measures to implement this policy. We also make sure that our advertising and sponsoring does not cater to minors. To ensure that minors do not log-in and play without your consent, we recommend the following guidelines:

• use child proof software that prohibits children and minors access to gaming sites.
• do not to leave the computer unattended whilst you are logged in.
• never give your credit card or bank account details to minors.
• report minors under 18 (or anyone that does not have legal capacity and is under your jurisdiction) that have registered with us. In this case please contact responsiblegaming@mybet.com immediately.

There are a number of other third part applications that parents or guardians can use to monitor or restrict the use of their computer's access to the internet:

Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com

CYBERsitter filtering software allows parents to add their own sites to block: www.cybersitter.com

top

Protection of Vulnerable People

For the majority, gambling is an interesting and varied form of recreational activity. While most people play for fun and within their financial limits, the pathological gambler is under constant pressure to gamble. This behaviour most often leads to financial and family problems.

To reduce your own personal risk, it is important to be aware of this potential danger and to take the following into consideration:

• Gambling should be seen as a type of entertainment and not a way to earn money.
• Set yourself time and money limits before you start.
• Do not play if under the influence of alcohol or medication.
• Do not play if you are in a depressed state of mind.
• If you need a break from gambling, then use our self exclusion or cooling off option.

top

Help for players

Deposit limits

As part of PEI's responsible gaming policy, you can set your own weekly deposit and stake limits to help protect you from spending more than you can afford. Decreasing your limits can be done online at any time with immediate effect. If you want to increase your limits this can be done a minimum of 24 hours after you make the request. For limit increases contact our customer service team on +356 21 382 889 or email responsiblegaming@mybet.com.

Self exclusion

If you feel that you need some time out or may be developing a gambling problem you can choose to ‘self exclude’. This means that we will return your existing funds and ‘freeze’ your account for a minimum of six months. After the agreed period you’ll need to get in touch with us to re-activate your account. If you’d like to discuss self exclusion our customer service team will take you through it step by step so please call them on +356 21 382 889 or email responsiblegaming@mybet.com.

Cooling off period

This is a shorter option than self exclusion but may still help you by taking some time out. A cooling off period can be between 24 hours and 7 days during which time we will deactivate your account. To arrange a cooling off period contact our customer service team on +356 21 382 889 or email responsiblegaming@mybet.com.

Casino Self exclusion & Cooling off Tools

• Should you need to take a break from gambling, we provide a self-exclusion facility which can be set from within your ‘Casino Account” menu.
• You can request a permanent account closure or you can enter in the number of days that you want your account to be locked for (to a maximum of 90) at any time from “Casino Account” menu.
• If you chose to permanently lock your account, you must contact customer support to have your account re-activated after a minimum of 90 days has passed.
• Prior to closing the account permanently all funds in the account must be settled (withdrawn or played out). If you attempt to disable the account permanently with funds still in the account the you will receive a message informing you to settle the account first.

Casino Game Session Timers

• In each casino game, session timer functionality gives you a gentle reminder about how long you have been playing for. The reminder will appear on screen 180 minutes (or after a shorter period if you selected it) after you have placed your first wager, and will give you the option to continue playing or to exit the gaming application (locking your account for the rest of the day).
• You can set your own session time limits from the Casino Account menu. The limits can be set from a minimum of 10 minutes and go up to 180 minutes.

top

Help for family members

A pathological gambler causes a lot of stress and problems for family members. The following signs should be taken seriously and may indicate the start of gambling addiction:

• Conflicts in the relationship
• Conflicts at work
• Isolation
• Increasing debt

Family members who are affected by gambling addiction can find help with GamAnon (GAMblers ANONymous Family Groups). The GamAnon Family Groups are a world wide community of family members and friends of addicts. They meet regularly to exchange experiences and try and find solutions to their problems.

www.gam-anon.org

top

Self Assessment

If you are concerned that gambling may have taken over your (or someone else’s) life then the following questions may help you find out:

• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
• Do you gamble until your last money is gone, even the fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have others ever criticised your gambling?
• Have you lost interest in your family, friends or hobbies?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the nearest organisation near you. Please see below for contact details.

top

Information and Help

Gambling can cause addiction and without professional help the need to play cannot be controlled. Once this occurs it is absolutely necessary to take the first step and seek help. At PEI we ask you to contact us if you feel that you are gambling too much or are not in control of your gambling. Call us on +356 21 382 889 or email responsiblegaming@mybet.com

We also advise you to seek help with an independent gambling addiction organisation who can help.

Australia
Gamblers Anonymous meeting information for different regions of Australia:
www.gamblersanonymous.org.au
For more information visit the website or telephone: (02) 9564 157

The Gambling Impact Society (NSW) is a self-help organisation. Visit their website to find self help information, personal stories, help for families and information about support services near you. http://www.gisnsw.org.au

Belgium
www.vad.be

Denmark
www.ringgaarden.dk

Germany
- Anonyme Spieler, Spielsuchtgemeinschaft in Deutschland -
www.anonyme-spieler.org

UK
- GamCare, the official independent gaming care organisation in the UK -
www.gamcare.org.uk

- Gamblers Anonymous, a organisation working with gambling problems
www.gamblersanonymous.org

France
www.adictel.com/fr

Greece
www.kethea.gr
www.psychothes.gr

Ireland
Gamblers Anonymous is a group of people who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same. Dublin (01) 8721133, Cork (087) 2859552.
www.gamblersanonymous.ie

Italy
www.giocatorianonimi.org

Netherlands
www.stoppenmetgokken.nl

Norway
www.ganorge.no

Austria
www.as-wien.com

Spain
contact: gamanonspain@yahoo.es
Grupos de Familia Gam-Anon
Oficina de Servicios Generales
Apartado de Correos numero 50
46.080 - Valencia - Spain
(+34) 677-788-304

Sweden
www.slutaspela.nu
www.spelinstitutet.se
www.spelberoende.se

Switzerland
- Kompetenzzentrum für Spielsuchtprävention in der Schweiz -
www.careplay.ch

South Africa
www.responsiblegambling.co.za