mybet Support

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Account

I have forgotten my password

If you forget your password, press the log in button. Underneath the email and password forms there is a link to “forgot your password”. Enter your email in the form and then click on “send instructions”. A password reset link will be sent to your registered email.

Can I edit my account details?

To view your account details, please log in and go to “My profile”. Please contact us if you would like to change your account details.

Can I close my player account?

Please contact us via live chat/email and we will give you the necessary instructions to close your account.

Can I change password?

Yes, you reset your password from the login screen.

How can I change my personal data?

To view your account data, please log in and visit My Profile to see your current personal data. If you wish to change your account data, please contact us via live chat/email and inform us about the personal information you wish to change. Our Customer Service can help you change your personal data if it is necessary for the following reasons:

  • Typos in general

  • Relocation

Where can I see how much I’ve played?

Under Account history, you can see the total money in your account, the bonus money and the money available for withdrawal. Besides that, you can also see for the past 12 months your transaction history and game history.

Can I turn off promotional e-mails?

Yes you can, if you feel that our promotions are boring you can contact us and ask us to exclude you from all future marketing communication.

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