mybet Support

Back to all categories

Play Safe

What kind of play-limits do you offer?

You can set a daily, weekly or monthly limit for bets, deposits and losses at any time on your My limits page. If you wish to increase the limits, they will take effect after seven days. Lowered limits will take effect immediately.

How can I set a limit on my account?

You can activate your deposit, loss and wagering limit in the My limits page.

If you want to set up a session limit or self exclude yourself, please contact us. You can always drop us an email to [email protected] or chat with us through our live chat.

What is a deposit limit?

A deposit limit restricts the amount of money you can deposit into your MyBet account on a daily, weekly or monthly basis. If the specified limit is reached, you will be unable to add any more funds until the period you set has elapsed. Remember that once you have set a limit, we will be unable to revoke it without notice. The deposit limit is activated on your My limits page.

What is a wagering limit?

A wagering limit restricts the amount of money you can wager on a daily, weekly or monthly basis. Wagering means the total value that you play for during that month, week or day.

If the specified limit is reached, you will be unable to wager until the period you set has elapsed. Remember that once you have set a limit, we will be unable to revoke it without notice. The wager limit is activated on your My limits page.

What is a loss limit?

A loss limit restricts the amount of money you can lose on a daily, weekly or monthly basis. If the specified loss limit is reached, you will be unable to play until the period you set has elapsed.

Remember that once you have set a limit, we will be unable to revoke it without notice. The loss limit is activated on your My limits page.

What is a session limit?

A session limit restricts the time you spend playing our games over a certain period. To activate a session limit, please contact us.

What is the summary shown after each log in?

If you are a German resident, we will inform you about your accumulated stakes, winnings and losses for the last 30 days every time you log in. You can only close the window by confirming that you have read this information. We want you to keep track of your adventures!

Can I close my player account?

Please contact us via live chat/email and we will give you the necessary instructions to close your account.

What is self exclusion?

Self exclusion is a tool to stop playing for a while. You can decide the time frame yourself and then contact us directly on email.

Can't find what you're looking for?