mybet Support

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Why do I need to verify my account?

MyBet must establish and verify the identity of its players. If you have not verified your account 72 hours after your registration, you will not be able to play, deposit or withdraw. After the verification of your MyBet account, your adventure can continue.

How is my verification going?

You can always check your account status on your Account Verification page.

Methods for your account verification

There are different methods available for you to verify your account. You can check them in detail from your Account Verification page.

Do you request verification documents?

Yes, we follow regulatory requirements and will in time request that you send documents to verify the information on your account. Make sure your personal details are up to date; this will make the process quicker. It also helps us create a safe environment for all players and prevent any kind of theft and fraud. There are also advantages to having your account validated, for example, you'll experience faster withdrawals.

When and how do you request account verification documents?

While we may request documentation at any time, we normally request verification once your account activity reaches a certain limit. We will contact you if this is required.

What guidelines do you have for proof of address documents?

As your proof of address, we accept many kinds of documents, including landline bills, bank statements, invoice and more. If you don’t receive your bills by post, we also accept electronic bills in the form of PDFs. Your bill must contain your current registered home address and must not be more than 3 months old. If you’re sending a picture of your proof of address, make sure that all 4 corners of the document are clearly visible.

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