Question 1

Is account verification and submission of identification documents mandatory?

Accepted Answer

Yes, to prevent fraud and money laundering, we require the submission of account verification documents as per our licensing regulations. Account verification is essential to ensure a secure environment and service for our customers, and to mitigate the risks of fraud and theft. Your registered i...

Question 2

In what situations do I need to submit account verification documents?

Accepted Answer

We request the submission of account verification documents from customers who use their accounts frequently. If submission is required, you will be notified via email or on the site. Please upload the required documents from the "Account Verification" section in My Page.

Question 3

What documents can be used for account verification?

Accepted Answer

For account verification, we may request the following documents as needed:Identification Documents  (one of the following)   Address Verification Documents  (one of the following, dated within the last 3 months)  *Note: Even if your identification document includes your address, a separate addre...

Question 4

I use a numberless credit card. What documents can I use for account verification?

Accepted Answer

If you use a numberless card, please submit images of both sides of the card along with a screenshot from an app that shows the "card number," "cardholder's name," and "expiration date." Submit these via email.

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Account Verification