PEI Ltd. is one of the largest gambling providers in Europe and is under the state control of the Malta Gaming Authority (MGA). Malta is a member of the European Community since 2004. PEI Ltd. offers casino and quality sports betting under the highest safety regulations and in accordance to European legislation. This includes, among many other controls: youth and player protection; invulnerability and system stability of the random generator; server and data paths; constant monitoring of the payout rates of all offers; review and monitoring all employees and the internal security of the data; security of payment services as well as the separation and protection of customer funds. All this is done in compliance with Maltese license and tax laws.
GamCare, the UK's National centre for information, advice and practical help regarding the social impact of gambling, is pleased to award Personal Exchange International Ltd. (PEI Ltd.) mybet with GamCare Certification to acknowledge their achievement implementing the GamCare Player Protection Code of Practice for Remote Gambling in relation to mybet.de and mybet.com Sportsbetting
PEI Ltd. has achieved high standards in player protection and social responsibility and recognises the need to assist their customers to play responsibly. To achieve GamCare Certification PEI Ltd. has implemented the following practices
• Age verification systems
• Controls for customer spend
• Self exclusion options for players
• Information about responsible gambling and sources of advice and support
• Training for customer services in problem gambling awareness and social responsibility
• Consultation with GamCare when developing new technologies and products
• Support for the work GamCare carries out in addressing the social impact of gambling
IBAS is a state independent organization, which for the gaming industry offers a special service to the extrajudicial settlement between customers and gambling operators. The organization was founded in 1998 and represents a rapid and efficient means for the effective and credible settlement of disputes. If there is a dispute between supplier and customer demand the procedures of IBAS, first, that the supplier's customer service is committed to the issue in consultation with the customer to solve together. Only if subsequently it is established that it does not come to an agreement between customer and supplier, the customer may include the autonomous body IBAS dispute resolution. IBAS received the public endorsement of the Under-Secretary of State at the Home Office and the approval of the trade associations.
PNO Casino Ltd. and PEI Ltd. are also licensed by and under the control of the state's Gambling Commission of the United Kingdom. The Gambling Commission was founded with the entry of the Gaming Act (Gambling Act 2005) to regulate commercial gambling in the UK, in collaboration with the licensing authorities. As an independent, non-departmental public body, the Gambling Commission is encouraged and supported by the Ministry of Culture, Media and Sport. With the permission and licensing of a provider, the Gambling Commission ensures, among other things, that the offer is legitimate, fair and transparent and that young and vulnerable people are protected. Since 01 November 2014, gambling providers who want to be active on the UK market need to have a license issued by the Gambling Commission.
All sensitive data is transmitted via 128-bit SSL encryption. As a result, we have been given a Comodo-Extended-Validation certificate. Certificates with Comodo-Extended-Validation benefit from the strength and reliability of VeriSign's authentication infrastructure. These standards are the highest in the industry. For our customers, this means that upon transmission the protection against eavesdropping and theft of data benefits from the highest possible standard, which is currently used technically.
PEI Ltd. has been successful on the German market since 2002. Our goal is to provide our customers the best possible gaming experience. Satisfied customers are our foundation for lasting success in the German and European market. Therefore, the entire team is constantly committed to fulfilling our customers' expectations and providing products and services on a higher level so that there is no doubt that our customers are satisfied. Suggestions for improvement and the implementation of the latest technologies are always included in our development process.
PEI Ltd. strictly controls access to its customers. We exclude participants under 18 years internationally from playing. When registering, a confirmation of age is tested by various methods. Deposits cannot be made onto the player account. Additionally, upon a withdrawal request, a copy of a passport or identification card must be provided in order to check identity. In restricting access to minors, we also rely on the assistance and monitoring from parents. Always keep your passwords and credit cards out of reach. We strongly recommend to install filtering software on computers, which are shared by minors. You can find additional information at www.saferinternet.org and www.netnanny.com.