Our customer service team is available 24/7, and you can contact us via Live Chat or via email at support@mybet.com.

Enjoy our casino on any device with ease!

• Android: Open our website, tap the browser menu, and select "Add to Home Screen."
• iPhone: Open in Safari, tap the Share button, and choose "Add to Home Screen."
• Desktop: Click "Install" near the star icon in Chrome, confirm, and access the app from your desktop or Start menu.

Instant play has never been simpler!

Ensuring the safety of your balance is a top priority for mybet, and we regularly conduct audits to uphold security standards. Our infrastructure undergoes constant testing to identify and address vulnerabilities that could jeopardize your funds, and we have implemented technical measures to thwart security breaches.

While it's crucial to safeguard your password from other users, we'll reset it if we detect any unusual activities on your account. If you suspect unauthorized access to your betting account, take immediate action by changing your password and informing customer services.

mybet operates in a fair and legal manner, with the games provided in our online casino guaranteed for fairness through our gaming license certificate. This implies that mybet is subject to continuous monitoring and audits to uphold fairness standards for all its players.

mybet Originals are mybet branded games that are amongst the fairest and most transparent games out there, and that’s why we are keen to promote them. The games have some of the highest Return to Player percentages in the market. A full list of these are presented below:

mybet Originals are built on Provably Fair blockchain technology to ensure randomness and fairness. You can check the live RTP at any time by clicking on the Fairness link within each game.

The mybet algorithm is built using complex math and cryptography, that that guarantees the outcome of each round is completely independent of the player’s bet and cannot be known in advance. This prevents any potential manipulation.

1. Player Seed: Before you start playing, you’ll get a unique code called the player seed. You can either set this code yourself or let the game create one for you, it’s completely up to you.
2. Server Seed: The game also generates its own secret code, known as the server seed. This stays hidden until later to make sure every result is fair and can’t be tampered with.
3. Round Counter: This is just a counter that starts at 0 (or 1) and goes up by one each time you play. It helps make sure every game round is completely unique.

How It All Works

At the start of each game, the system creates a random code called the server seed using a secure method. This seed is then converted into a scrambled version, called a hash, which is shared with you before you play. Think of it like the game sealing its result inside an envelope and handing you the sealed envelope in advance.

When you play, your player seed combines with the server seed and a round counter (a number that increases with every bet) to determine your game result. This process uses advanced algorithms to make sure every outcome is completely random and can’t be changed.

After the game, the system reveals the original server seed. You can compare it with the hashed version you received earlier, if they match, it proves the game was 100% fair.

Online Roulette Example

Imagine you’re playing a game of online roulette. The casino generates a unique server seed that may look like this:

RmLFofjhsaMikp 

and hashes it. You receive this hashed seed before you place your bet. You can via the hash by selecting the Fairness link at the bottom right of the game:-

You also generate a player seed (Active Client Seed above). When you place a bet, the roulette game combines your player seed with the server seed and a unique round counter to generate the result. The wheel spins, and your outcome appears instantly. After the game, the casino reveals the original server seed, you can compare it with the hashed version you received at the start. If they match, it proves the game was completely fair.

RTP (Return to Player) means how much of the money bet on a game is paid back to players over time.

For example, if a game has an RTP of 96%, it means that, on average, for every $100 bet, the game pays back $96 in winnings. The remaining $4 is the house edge; the casino’s profit.

It doesn’t mean you’ll get exactly 96% back every time you play, but rather that this is the long-term average across many spins or bets.

After creating a mybet account, you can promptly make your initial deposit with cryptocurrency. Click on your profile icon at the top right, then select "Wallet" from the drop-down menu. Opting for your preferred cryptocurrency will unveil the depositing address, allowing you to deposit funds using your crypto wallet or third-party applications. 

Alternatively, you can open the “Buy Crypto” tab to purchase cryptocurrencies.

If your deposit isn't reflecting, it's likely awaiting one or more blockchain confirmations that must occur before your account receives the funds. Throughout this period, your transactions will be labeled as "Initiated" in the "Activity" tab under "Settings." 

Withdrawals are usually processed straight away and will be credited to your account as soon as your transaction is confirmed sufficiently on the blockchain. However in rare cases they may need to be reviewed by our team before being processed. In these cases it can take up to 24 hours.

To gain insights into the status and details of your transaction, you can employ a blockchain explorer. By monitoring the transaction hash, you can determine whether the transaction was successfully processed. If it's still pending, the blockchain explorer allows you to check whether the blockchain has validated and recorded the transaction.

mybet does not charge any fees on deposits or withdrawals. You may however have to pay provider or mining fees depending on the method you use to deposit.

We do this conversion for two reasons:

• Some of our game providers don’t support the display of cryptocurrencies in their games, so we convert to a fiat currency to make it consistent across all games

• We think it’s easier to keep track of what you bet and win in fiat than in crypto.

Stakes and wins are still credited and debited from your balance in crypto.

To change the cryptocurrency balance that you’re using, you can click the balance and choose a different cryptocurrency. The game will need to load again.

To change the fiat currency that the game launches in, you can change your preferred currency in Profile and Settings.

Feel free to enjoy most of our slots and crash games for free by hovering over them and selecting the "Play for Fun" option. Keep in mind that while you can play without charge, any winnings cannot be transferred to your actual balance. It's important to note that you must be logged out of your account to access the games in demo mode.

Most providers enable you to resume your game if your internet connection or PC power is interrupted. Check the "Settings" or "Information" tabs in-game for specific details on each game. Should the game continue playing during your reconnection, your winnings will be credited to your account as usual.

In under 30 seconds, you can set up a mybet account by clicking on "Sign Up" at the top right corner. Simply provide a valid email address, select a username and password, and agree to our Terms and Conditions. Completing the process is as easy as clicking "Sign Up & Play," granting you full access to your account.

If you need to reset your password, start by clicking "Login" and then select the link under "Forgot Password?" to initiate the account recovery process. Input the email address associated with your account, and we'll send detailed instructions to your email for the next steps.

For a detailed overview of your transaction, casino, and sports betting history, simply go to the Activity tab under Settings. Access Settings by clicking on your profile icon at the top right in the drop-down menu.

• For identity proof, we would need front and back photos of a valid government issued ID, Drivers License or Passport, and a selfie of yourself holding your document of choice.
• When it comes to address proof, we can accept a bank statement or utility bill, issued to you in the past 90 days, in PDF, or as a photo of a physical copy.

All submitted documents should have all four corners visible, and no information should be covered.
Please refer to the below infographics to successfully submit your verification when needed.

To register with WalletConnect, follow these simple steps:

1. Select the WalletConnect button on the registration form.

2. Then select the application of your choice.

3. Open your wallet application and use its scanning feature to scan the QR code.

4. Confirm the connection within your wallet application.

5. Enter your details or leave the system to autogenerate email and username. 

That's it! You're now registered and connected with WalletConnect.

Only ETH deposits are supported via WalletConnect. Please select the WalletConnect option on the Deposit screen and enter the ETH amount you wish to deposit. After that, you just need to confirm the transaction on your wallet application, and the transaction will be processed.

Please make sure the address on the transaction matches the one on our website.

Withdrawals are currently not supported via WalletConnect.

Welcome to the mybet FAQ, your go-to guide for playing at a crypto-first casino. Here you’ll find clear answers about deposits and withdrawals, supported coins like BTC, ETH, SOL and more, and how to complete payments quickly and securely. Learn how bonuses and promotions work, what wagering requirements mean, and how loyalty rewards are earned.

We also cover important topics like account verification (KYC), responsible gaming tools, device compatibility, and common troubleshooting tips—so you can get back to playing faster. Whether you’re new to crypto gaming or an experienced player, the mybet FAQ helps you understand the essentials: security, fairness, withdrawals, and support.

If you can’t find what you need, mybet support is available 24/7 to help you resolve issues and enjoy a smooth casino experience.